CoolFixing Australia was established in 2017 by a group of experienced HVAC engineers and home-comfort specialists determined to raise the bar for air-conditioning services across Australia. Frustrated by hidden fees and inconsistent workmanship they encountered in the industry, the founders opened their first service centre in Brisbane’s inner suburbs, equipping it with advanced diagnostic tools and genuine OEM parts to ensure precise system assessments from day one. Within two years, our reputation for transparent pricing and unmatched reliability led to the launch of satellite branches in Sydney and Melbourne, covering New South Wales and Victoria, followed swiftly by expansions into Queensland and South Australia.
Our team consists of technicians certified by major manufacturers such as Daikin, Mitsubishi Electric, and Fujitsu, each undergoing quarterly upskilling workshops. These trainings encompass the latest refrigerant technologies (R-32, R-410A), inverter compressor systems, and eco-friendly practices to meet evolving environmental regulations. When a service request comes in, we begin with a no-obligation, digital system audit—often conducted remotely via smart-camera walkthroughs—allowing our experts to review installation parameters, thermostat settings, and usage history. If an on-site visit is required, technicians arrive in fully stocked service vehicles, equipped with thermal-imaging cameras, electronic manifold gauges, and genuine replacement parts. Every step of our diagnostic process is data-driven, reducing guesswork and ensuring that you understand precisely which components need attention.
Our core values—integrity, transparency, and customer focus—are embedded in every interaction. Before any work begins, we provide a detailed, itemized quote outlining labour, parts, and call-out fees, with no hidden surcharges. Upon your approval, our technicians perform necessary repairs—compressor rebuilds, coil cleaning, or PCB board replacements—and conclude each job with a post-service performance test. This final check confirms proper refrigerant charge, airflow distribution, and energy-consumption readings, all documented in your personalized online portal. You’ll receive a comprehensive service report complete with photographs, sensor readouts, and maintenance recommendations directly to your inbox.
Beyond residential work, CoolFixing Australia’s commercial division services office buildings, retail complexes, and light industrial facilities. Our project managers collaborate with clients during design and installation phases, providing load calculations, ductwork planning, and zoning layouts tailored to each building’s footprint and occupancy levels. We advise on energy-efficiency measures such as VAV (Variable Air Volume) systems, smart thermostats, and BMS (Building Management System) integration, helping clients reduce operational costs by up to 25 % annually. All large-scale installations come with a 12-month workmanship warranty and optional extended service agreements to guarantee uninterrupted performance.
Customer trust is further reinforced by our eco-responsibility initiatives: we recycle spent refrigerants and recovered oils through certified partners, minimizing environmental impact. Our mobile-service vans run on biodiesel blends, lowering our carbon footprint. In 2023, CoolFixing Australia was proud to achieve ISO 9001 certification for quality management and ISO 14001 for environmental management, validating our commitment to excellence. With over 10,000 residential and 800 commercial clients nationwide, 85 % of our work comes from referrals and repeat business—testament to our dedication to delivering comfort, efficiency, and honesty.